Refund policy
In order to return a product: you have 14 days from the date of arrival of your purchase. To proceed, please contact us at info@bienmoves.com indicating the product you want to return and the reason why you want to return it.
Any refund will only be accepted when the item is in perfect conditions with its original packaging. Please send the products you want to return, after confirmation of us, to the following address:
BIEN Innovation, Groenhoedenveem 22, 1019 BL Amsterdam, NETHERLANDS.
We recommend you to send the package with tracking number to avoid any lost in the transit. Once we receive your parcel and ensure the product is in good conditions, we will refund you the money of the product to the same method payment you used to pay or other if that has been communicated before hand.
Any refund will only be accepted when the item is in perfect conditions with its original packaging. Please send the products you want to return, after confirmation of us, to the following address:
BIEN Innovation, Groenhoedenveem 22, 1019 BL Amsterdam, NETHERLANDS.
We recommend you to send the package with tracking number to avoid any lost in the transit. Once we receive your parcel and ensure the product is in good conditions, we will refund you the money of the product to the same method payment you used to pay or other if that has been communicated before hand.